FREQUENTLY ASKED QUESTIONS
Got questions about our Auckland junk removal service? Find answers to the most common questions below, or give us a call for anything else.
Our pricing starts from $300 for a small load (about 1/4 of our truck). The price depends on how much space your items take in our truck. We provide a free, no-obligation quote on-site before starting any work, so you'll always know the exact cost upfront with no hidden fees.
Yes! We offer same-day service throughout Auckland. If you book before noon, we can often be there the same day. For same-day service, we recommend calling us directly on 0800 452 102 to check availability.
We cover all of Auckland including Central Auckland, North Shore, West Auckland, South Auckland, East Auckland, and everywhere in between. From Albany to Papakura, Titirangi to Howick – we've got you covered.
Ideally, yes – especially for the quote and to show us exactly what needs to go. However, if you can't be there, we can arrange for access and discuss the job over the phone beforehand. Just let us know when booking.
Absolutely not! Our team handles all the heavy lifting, loading, and removal. You just point to what needs to go, and we take care of the rest. That's what you're paying us for!
We accept cash, credit/debit cards, and bank transfer. Payment is due upon completion of the job. For larger commercial jobs, we can discuss payment terms beforehand.
We're committed to eco-friendly disposal. We sort through items and recycle as much as possible. Usable items in good condition may be donated to charity. Only items that can't be recycled or donated go to proper disposal facilities.
Yes! We remove items from anywhere on your property – inside the house, garage, shed, backyard, basement, or wherever your junk is located. We take care to protect your floors and walls during removal.
For safety and legal reasons, we cannot remove hazardous materials such as asbestos, chemicals, paint, medical waste, or explosives. Some heavy items like concrete or soil may incur additional charges. Check our "What We Remove" page for full details.
You can book as little as a few hours in advance for same-day service (subject to availability). For weekend appointments or specific time slots, we recommend booking 1-2 days ahead. Planning a big cleanout? Book a week in advance to secure your preferred date.
Yes, we operate 7 days a week including weekends. Weekend slots tend to book up quickly, so we recommend booking in advance if you need a Saturday or Sunday appointment.
We can provide a rough estimate over the phone or via email if you describe what needs to be removed. However, our accurate quotes are provided on-site when we can see exactly what's involved. The on-site quote is free and there's no obligation to proceed.
Yes, we are fully insured for your peace of mind. Our team is professional and careful, but in the unlikely event of any damage to your property during the removal process, you're covered.
No problem! If we arrive and there's more to remove than originally discussed, we'll simply adjust the quote before starting. You always approve the final price before we begin work. There are no surprise charges.
Can't find the answer you're looking for? Our friendly team is here to help. Give us a call or book a free quote online.